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TO ORDER DOUBLE WIDTH ONLINE
If you would want a double width, such
as 40 feet wide by 68 feet long then you must seam two pieces of 20' wide
shade cloth together. In this case two standard widths of 20 feet. Select
the "add to cart" button to the right price per lin/ft. When prompted
enter a quantity of twice the length, or in this case 136. The total will be
calculated for you based on the current price per square foot. After you select
"Check Out" on the shopping cart menu and enter your order information,
place a note in the "Comments/Special Delivery Information" box with
the exact size of shade cloth you want. In this example it would be 40 feet wide
by 68 feet long. Any combination of standard widths can be crated in this manner.
A seam of 68 feet will also be required at the current price per lin/ft. See
"TO ADD SEAMING, EDGE TAPING OR GROMMETS ONLINE" BELOW.
TO ADD SEAMING, EDGE TAPING OR GROMMETS ONLINE
To add seaming, edge taping or grommets select the
"Continue Shopping" button on the shopping cart menu that appears after
you have added the shade cloth to your order. This will bring you back to the
page you just ordered from. Add the number of grommets, length of seam required
or length of edge taping required which appears below. After each entry, you can
return to the current order page and add the next item. When done, select
"Check Out" on the shopping cart menu and enter your order information.
Place a note in the "Comments/Special Delivery Information" box with
the exact size of shade cloth you want, how you want it taped and how you want
the grommets placed.
Ordering Information and Privacy Policy
Once you have selected the items you want to purchase, you are ready to place
your order. theshadeclothplace.com offers a four-step ordering process:
1. Finalizing the items in your Shopping Cart, Check Quantity,
Items, Price, (Review your order).
2. Completing shipping and billing information, Select 'Check Out',
and complete information.
3. Submit your order
4. Receiving an initial order confirmation.
Step 1:Shopping Cart
The shopping cart contains all the items you selected while shopping. During this
step, you can add or delete items, and change quantities.
Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for
any gift recipients.
Step 3: Review Order
Submit your order.
Step 4: Order Confirmation
A summary and confirmation of your order will be sent to your e-mail address soon
after checking the submit button. This message will have our contact information
for Customer Service in case you need assistance. Within 72 hours, you will
receive a final invoice for your order. You can use the order number on this
final invoice to request tracking information or order status within 24 hours
after your order has been placed.
Protecting Your Privacy
theshadeclothplace.com is committed to respecting your privacy and recognizing
your need for appropriate protection and management of personally identifiable
information you share with us (the phrases "personally identifiable
information" or "personal information" mean any information by
which you can be identified, such as your name, address, telephone number, etc.).
The purpose of this privacy policy is to inform you what personally identifiable
information or personal information we may collect from you when you visit our
web site, how we use such information, and the choices you have regarding our use
of, and your ability to review and correct, the information. This policy applies
only to users accessing our web site from the United States.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or
revealing any personal information about yourself. We may track the Internet
domain address from which people visit us and analyze this data for trends and
statistics, but individual users will remain anonymous, unless you voluntarily
tell us who you are.
There may be times (such as when you order a product) at which we ask you to
provide certain information about yourself, such as your name. We also maintain a
record of your online product purchases. Whether or not to provide such
information is completely your own choice. But if you choose not to provide the
information we request, you may be unable to purchase products, or access certain
services, offers and content on our web site.
Using Information About You
We use the personally identifiable information you provide for internal purposes,
such as confirming and tracking your order, subscription or registration,
analyzing trends and statistics, informing you of our new products, services and
offers, etc.
Although unlikely, in certain instances we may disclose your personally
identifiable information when we have reason to believe that it is necessary to
identify, contact or bring legal action against persons or entities that may be
causing injury to you, to theshadeclothplace.com or to others.
theshadeclothplace.com may also disclose your personally identifiable information
when we believe the law requires it. Otherwise our policy is to not share any
information. Credit card information is deleted immediately after processing your
order.
Credit Card Security
This site utilizes Secure Sockets Layer, an advanced data encryption system used
to ensure the security and confidentiality of information exchanged between your
browser and the e-commerce server. All of your personal information (including
credit card numbers) will be encrypted and then transmitted from your browser to
the e-commerce system securely. This information is only viewed by us. You will
notice that it takes just a moment to connect into the secure area and that there
is a small lock icon on the bottom right of your browser whenever you are
prompted to enter information.
Your credit card will be billed at the time your order enters the shipping
process in our warehouse or is sent to a vendor for factory-direct shipment.
Custom-made items that require production time may be billed well in advance of
delivery. Please do not be concerned as this is normal for such items.
In the unusual event that we have not been notified of a backorder prior to
submitting an order to a vendor for factory-direct shipment, you may be billed
ahead of shipment.
The Shade Cloth Place (theshadeclothplace.com) will not be responsible for delays
in processing your order if the credit card billing and shipping information that
you provide does not match the information on file with your credit card company.
For your own security, most credit card companies maintain an "alternate
address file" of authorized shipping addresses for their cardholders. To
advise your credit card company of an authorized shipping address, please phone
the number on the back of your credit card and they will update your
"alternate address file" promptly.
Shipping
You should expect to receive delivery within approximately 7-14 business days in
the 48 contiguous states unless otherwise noted.
Canceling an Order
To cancel your order, contact ususing the information provided you on your
purchase receipt, include your order number, name, billing address, and items
ordered. We'll acknowledge your request upon receipt and let you know as soon as
possible if we were successful in canceling an order that has not yet entered our
shipping department or is on backorder.
Order Policy
Orders that are already in the shipping system cannot usually be canceled
although we will make every attempt to do so at your request. The cancellation
process is costly to us, so once an order has been sent to our shipping
department, or transmitted to a vendor for shipment, there will be a cancellation
fee of 5% of your order total if we are able to cancel your order.
PLEASE READ: FOR ORDERS THAT TOTAL UNDER $120, BEFORE SHIPPING RATES ARE
CALCULATED, A SMALL ORDER FEE OF $35 WILL APPLY.
IF THIS FEE IS REQUIRED
FOR YOUR ORDER,
PRIOR TO FINAL CHECK OUT
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Purchasing Online
   
We accept Mastercard, Visa, American Express, Discover, money orders, online
Checks and regular checks. please note that we wait for all checks to clear the
bank before shipping your garden structure.
We will work with purchase orders - however we do require payment before
shipping.
When You Receive Your Order
Do not refuse delivery for minor damage. If a package is damaged, check the
contents for damage before refusing delivery. If damage appears to be minor, and
only a few items need to be replaced, we recommend accepting the shipment (or at
least any undamaged packages) after making note of damages on delivery receipt.
Doing this will speed up the replacement process in many cases because parts can
be shipped sooner and faster delivery methods can be used.
Inventory the shipment. Check the number of boxes received against the number
shown on the driver's delivery sheet. If there is a shortage, write the number of
missing boxes on your copy and the driver's copy of the receipt, and have the
driver sign both copies.
If there is any problem with your shipment please contact us- we will quickly
make any arrangements needed to fix any problems.
Copyright
2019 The Shade Cloth Place, All Rights Reserved
an EncepCo, LLC Company
PO
Box 914
Benton City, WA 99320
contact us
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